Via Context Sensitive Help
- Nearly every screen has a white question mark icon at the top right of the screen
- Clicking on the question mark will either directly take you to the Knowledge Base article which is specific to the page you are on
- Or it will show you a list of articles for you to select from
- Click here to be directed to the Knowledge Base home page
Via The In-App Support Bubble
- Within the sellerLegend application, you always have access to the Support Bubble
- The bubble is at the bottom right of every screen
- Just type your question in the bubble and attach any file which may be of assistance to respond to your query
- Depending on how busy the support lines are, you will receive an interactive response or your query will be answered by email
- Please note our Support Service Level Agreement
Via email
- If you are now within the App and cannot access the context sensitive help or the in-app bubble, please drop us a line at [email protected]
- Please note our Support Service Level Agreement
Granting Access Permission To Your SellerLegend Account
- Our Support procedures dictate that Support Personnel are not allowed to login to your SellerLegend account without your permission
- If we need to login to your account to handle your query, the support agent will specifically request your permission first
- In order to speed up problem resolution, it is advisable that you grant us permission within your first contact with us
- If you are uncomfortable granting us permission, we will do our utmost to guess what the issue may be and guide you through trial and error
- In some circumstances, we may be unable to fix your issue unless we have access to your account
- We will NEVER ask you for your SellerCentral credentials