🕒 Support Operating Hours
Our support team operates six days a week, from:
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Sunday 2:00 AM GMT through Saturday 2:00 AM GMT
This translates to:
| Time Zone | Support Window |
|---|---|
| GMT (UK) | Sunday 2:00 AM – Saturday 2:00 AM |
| EST (New York) | Saturday 9:00 PM – Friday 9:00 PM |
| PST (Los Angeles) | Saturday 6:00 PM – Friday 6:00 PM |
| AEST (Sydney) | Sunday 1:00 PM – Saturday 1:00 PM |
❗ Note: Support is not available on UK and Pakistan bank holidays.
⏱ Response Times
We aim to deliver fast and effective support:
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Committed First Response Time:
Within 24 hours for 95% of inquiries -
Median First Response Time
(From Apr 13, 2025 – Jul 5, 2025):
8 minutes and 18 seconds -
Median Time to Resolution
(Same period):
2 hours and 19 minutes
⏳ If your response takes longer than average, please know it’s not personal — we prioritize quality while working through all support requests as quickly as possible.
📬 How to Contact Us
You can reach our support team in two ways:
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Email: support@sellerlegend.com
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In-App Support Button:
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No need to wait for a live agent.
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Simply type your question, and a support representative will reply as soon as they’re available.
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